Home Terms and Conditions

About Us
At Signature Soaps we are completely dedicated to ensure you are totally satisfied with all your purchases. If you have any suggestions or comments, please email us at sales@signaturesoaps.co.uk.

Our Contact Details:

Signature Soaps Telephone: 01204 598907 Email: sales@signaturesoaps.co.uk

Making a Purchase

Placing an order with us is easy. Simply browse our website, select the products that you wish to buy and check out via our secure server. We accept payments via Paypal. You can also place an order over the phone. Ring us on 01204 598907. Our hours of operation are Monday to Friday 9:00 am – 5:00 pm.  If paying by personal or company cheque, please allow 3-5 business days for clearance of funds before actual shipping of your order. Should you wish to cancel an order before it has been shipped, simply email or call us and we will be happy to oblige.

Shipping and Handling

Prices on our website are exclusive of postage & packaging. Upon checkout, postage will calculated and added.

Delivery Schedule

We process your order as soon as it is received and aim to despatch your goods within 1-3 business days. We strive to maintain a healthy inventory of stock at all times and seldom have to back order items. We do ask that customers give us as much advance notice as possible around peak times such as Valentine’s Day, Mother’s Day and Christmas. Since all of our soaps and body care products are handmade by us, there is an extra element of time involved in all stages of our production and we also want to provide you with items which are freshly made.

Guarantee & Returns Policy

We guarantee that you will be satisfied with your purchase. If you are not satisfied, simply contact us and we will replace or refund your purchase.  All returned products must be unused and in the original packaging. We abide by ‘The Consumer Protection (Distance Selling) Regulations 2000’ which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm – this means we will take all reasonable care to ensure that goods supplied are in an acceptable condition. Please contact us immediately if you experience any dissatisfaction with our products.

Reaching Us

If you need to reach us, please email us on sales@signaturesoaps.co.uk. Alternatively, you can call on 01204 598907 or write to us at Signature Soaps, 21 Bradshaw Hall Drive Bolton BL2 4NY.

Our Commitment To Privacy

Your privacy is important to us. To better protect your privacy we provide this notice explains our online information practices and the choices you can make about the way your information is collected and used.Signature Soaps values your privacy and never discloses customer information to third parties. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 2018).

We may use technology to track the patterns of behaviour of visitors to our site. This can

include using a “cookie” which would be stored on your browser. You can usually modify

your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

The Information We Collect:

This notice applies to all information collected or submitted on this website. The types of personal information collected is:

Name, Address, Email address,Phone number,Credit/Debit Card Information is collected and processed securely by Paypal. We do not store your credit/debit card information.

The Way We Use Information:

We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.  We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.  Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

Our Commitment To Data Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

How You Can Access Or Correct Your Information

You can access all your personally identifiable information that we collect online when you login and place an order. You can request for this to be removed by calling us or sending us an email at: sales@signaturesoaps.co.uk.  We use this procedure to better safeguard your information.

How To Contact Us 

Should you have other questions or concerns about these privacy policies please email us at  sales@signaturesoaps.co.uk or phone us on 010204598907.

 

GDPR

GDPR has been introduced to give control back to citizens and residents over their personal data and to simplify the regulatory environment for international businesses.

Order Acceptance and terms:

Please note that it is now a mandatory requirement for all future orders to be created, only on acceptance of our full terms and conditions and privacy policy. You will be prompted to both read, and accept our terms and conditions prior to any orders being accepted, or new accounts being created.

Please ensure you have fully read and accept our terms and conditions in full prior to using any of our services

Viewing and Updating Profile Information:

Our client area provides a self-service portal for you to update / modify and view your Profile / account data. This same client portal also provides your customers with access to update their personal information including name, email address, postal address and phone number as well as any other profile related information.

Your rights to erasure (also known as the ‘right to be forgotten’):

Please see the ‘Formal Data Removal’ section for more information, or to process a ‘Data Removal Request’. Please note that we retain the right to store personal information for all clients who have paid an invoice within the past 7 years which is mandatory for distribution to the HMRC.

Email Marketing, Status Updates and General Email Communications:

Please note that you will ONLY be contacted by us either for marketing, product or status updates etc on the basis that you have signed up via https://billing.dmshosting.co.uk – upon doing so, you accepted our terms and conditions which state communication will be made via email, using the data stored within your customer profile.

We use one method for sending marketing, newsletters and status / product updates…

WHMCS / Client Portal – We may from time to time contact you via our client area – by using our service, you agree to be contacted via this method however you will not be sent anything for ‘general marketing’ – as such, we retain the right to contact you for the purposes of status updates etc.

Formal Data Removal Request:

The introduction of the new GDPR legislation gives clients more control over what data is collected about them and how long that data is stored. With this legislation comes the ability for a customer/client to request the removal of their data. Although the legislation applies only to European nationals, we have opened up this system to all users as we feel that your privacy and trust in us is paramount.

If you wish to have your data removed as part of the GDPR “right to be forgotten” you are able to request this, if the following criteria apply to you;

  • You have no currently active services with us
  • You must not have made any payments to us within the last 7 years
  • You are the original account owner

If you meet all of these criteria, then simply click the link below:

Request Data removal

We will provide an answer to this request within 2 weeks, from here we may ask you for proof of identity as well as a few security questions. After this you will be provided with a final confirmation page, that you must agree to before the data can be deleted.

If your request is successful you will not receive a response to your original request, but a final automated email confirming that your personal information has been purged from our databases.

Example Request Format

Dear Signature Soaps,

I hereby formally request that all physical or digital personal data is either destroyed and purged from your databases.

I acknowledge this request may take up to 4 weeks to process.

I also confirm I am an EU citizen, the original account owner and I have not used your services in the last 7 years.

Best Regards,
INSERT NAME HERE

Formal Data Request:

The introduction of the new GDPR legislation gives clients more control over what data is collected about them and how long that data is stored. With this legislation comes the ability for a customer/client to request this data. Requesting your data is a very simple process that only takes a few seconds, just click the button below;

Click here to request your data

Please be aware that we may ask for additional proof of identity before we can hand over the requested data, this is a standard security procedure that we carry out from time to time.

We will reply to your request within 4 weeks, from here we may ask for further proof of identity as well as a few security questions. Once complete we will hand over the data in standard format (.txt or .PDF), whereby you can review the collected information.

Example Request Format

Dear Signature Soaps,

I hereby formally request that a copy of all physical or digital personal data is provided to myself in a readable format.

I acknowledge this request may take up to 4 weeks to process.

I also confirm I am an EU citizen, the original account owner and I will be subject to additional identity checks.

Best Regards,
INSERT NAME HERE

 

Storage of Personal Data & Account / Profile Information:

The below data is stored for the mandatory 7 years required by HMRC in the event of an account audit: (7 year countdown timer starts from when you no longer have any active services and have opted to close your account)

  • Full Name
  • Full Address
  • Email Address
  • Phone Number
  • Country
  • Company Name
  • VAT Number
  • Order Records
  • Invoices
  • Transactions (ID’s, amounts, timestamps)

All other data is stored for 6 months before being purged from our databases, this includes, but is not limited to:

  • Email logs
  • Abuse reports

How do we store data?

All of our client information / profile data is stored / replicated in multiple locations for redundancy. These locations are based in the UK. These are as follows…

  • London, United Kindom
  • Coventry, United Kingdom
  • Reading, United Kingdom

We employ the highest level of encryption for stored passwords, this includes the following:

  • CRYPT_BLOWFISH two-way encryption
  • Unique SALTS on a per user basis resulting in zero password hash clashing
  • High compute time for PASSWORD_BCRYPT/CRYPT_BLOWFISH algorithm

 

What about personal passwords and data we have given for work to be done on a website?

All information regarding the website will be stored in a secure folder in a database. The database is encrypted and protected by a password.

 

We will never share any of your information with a 3rd party.

About

Specialist Producer of Made From Scratch Bar, Liquid and Shaving Soaps and Body Care Products.
"Products We're Proud To Put Our Name To."

Help

Terms and Conditions
Contact Us

© 2022 Signature Soaps. All Rights Reserved. Website by DMS Web Services